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Utility Warehouse (2022) review: One of the best suppliers
Utility Warehouse (2022) review: Customer satisfaction and complaints
Customer service
Utility Warehouse was highly commended for its customer service in our awards.
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Some 52% of customers said they were very or fairly satisfied with it, including 30% who said they were very satisfied. This was still a way behind the top provider Octopus, which had 69% of customers saying they were satisfied.
Value for money
It was also well rated for its value for money, with 40% of customers saying they were very or fairly satisfied.
Of these customers, 24% said they were very satisfied – the highest percentage for this in our survey. This compares to 53% satisfied for the top supplier, Octopus, of which 21% were very satisfied.
However, more customers answered ‘don’t know’ to this question than for any other supplier at 13%, which suggests it can be hard to determine how much value you’re getting when you have multiple services supplied by one provider.
Clarity of bills
Bills was one area where Utility Warehouse performed poorly,
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